Overview
You can update your payment method, change your subscription plan, and view billing history directly from your ClarityNOW account settings.
Accessing Payment Settings
- Log in to your ClarityNOW portal
- Click Portal Dashboard
- Click on your name in the top right corner
- Select Account Settings
What You Can Manage
Update Payment Method
From the Account Settings page, you can:
- Add or update your credit card information
- Replace an expired card with a new one
- Change to a different payment method
View and Change Your Subscription Plan
- See your current subscription plan and billing cycle
- Upgrade to a higher tier for additional features
- Downgrade to a lower tier (takes effect at the end of the current billing period)
Available plans: Pro, Business+, and Enterprise. See Subscription Plans for a full comparison.
View Billing History
- Review past invoices and payment dates
- Check payment amounts and plan changes
- Download invoices for your records
Failed Payment Troubleshooting
If a payment fails, ClarityNOW will notify you via email. Common causes and solutions:
| Issue | Solution |
|---|---|
| Expired card | Update your payment method with a new card |
| Insufficient funds | Ensure your card has available balance and retry |
| Card declined | Contact your bank to authorize the charge, then retry |
| Incorrect card details | Re-enter your card number, expiration date, and CVV |
If your payment fails, your account remains active for a short grace period. Update your payment method promptly to avoid service interruption.
Canceling Your Subscription
To cancel your subscription:
- Go to Account Settings
- Navigate to your subscription section
- Click Cancel Subscription
- Your access continues until the end of the current billing period
You can resume a cancelled subscription at any time before the billing period ends to reactivate it.
Related Articles
- Subscription Plans — Compare plan features and pricing
- Account Settings — Manage your profile and account preferences